Mission, Vision and Values

Mission and Vision

The vision of the company is to become the largest provider of outsourced logistics services in the Balkans and Eastern Europe.

IDTotal’s mission is to assist customers in meeting complex needs outside their office spaces, with the help of professional teams and modern technology and equipment, undertaking a continuous investment in the development of its work systems.


Our employees are the driving force behind IDTotal power and contribute greatly to its success, being jointly responsible for the fulfillment of our mission. We recognize the quality, motivation and performance of our staff as key factors in achieving success.

The values which are the building blocks for our business relationship with our customers are integrity, flexibility, objectivity, professional competence, confidentiality, transparency, dynamism and innovation.

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